In case of an emergency please contact our office on (08) 9494 2606 or After Hours 0400 254 307

WHAT IS CLASSED AS AN EMERGENCY?

URGENT REPAIRS are defined by the Residential Tenancies Act 1987 and fall into 2 categories;

Essential Repair

Anything that exposes the tenant to injury, damage or undue hardship, including loss of essential services, these will be arranged (not completed) to be fixed by the lessor within 24 hours from when reported.

Examples;

• Fault with electricity
• Fault with gas
• Fault with water (including the supply of hot water)
• Waste water management treatment

Urgent Repair

Repairs that are not an essential service but if left unattended are necessary to avoid the risk of injuring a person, causing property damage or causing the tenant undue hardship or inconvenience, these will be arranged (not completed) within 48 hours from when reported.

Examples;

• Tree branch is about to fall on the property
• Broken window
• Broken roof tile has caused small water leak to roof

SO WHAT ISN’T AN EMERGENCY?

• General repairs – Leaking taps, leaking toilets, leaking reticulation. If it is a bad leak the water needs to be turned off at the mains when not being used and reported to your Property Manager the following working day.
• Locked out of your house – You are required to contact a locksmith to gain access. This is at the TENANTS expense. You may be able contact the office the during office hours to borrow the office set of keys.
• Non-Essential Appliance – Oven does not turn on; the dishwasher does not work.

SOME SUGGESTIONS TO TRY BEFORE MAKING AN EMERGENCY AFTER HOURS CALL

HOT WATER SYSTEM NOT WORKING

Gas HWS

1. Check if the pilot light is lit
2. If the pilot light is lit or you are unable to light then, log an emergency call

BURST WATER PIPE OR WATER LEAK

1. Turn the water off at the mains immediately then log an emergency call, if the water does not turn off once the mains tap has been turned off please call the Water Corporation

If work was found to be unnecessarily ordered or no fault was found, you may be liable for the cost

If you are unable to get a hold of us on our emergency contact number, please contact the relevant contractors to carry out the repairs to ensure the property is safe.

Our preferred emergency contractors:

– Unrivalled Plumbing – Josh: 0405 095 694

– NJP Electrical: (08) 9417 1010

– Emergency Maintenance – SES: 132 500

National Emergency Services:

– Electricity Supply Faults – Western Power: 13 13 51

– Water Supply Faults – Water Corporation: 13 13 75

– Gas Supply Faults – ATCO: 13 13 52